Instructores

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Instructor VoIP Senior
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Ludwig es un instructor técnico experimentado y colaboró en la coordinación académica del programa de entrenamiento en Elastix. En el año 2011, Elastix ganó el «Internet Telephony Excellence Award» gracias a la presentación del caso «Elastix como plataforma para personas con discapacidades, en países en desarrollo», donde se incluyó una implementación de Call Center para no videntes dirigida por Ludwig. Es experto en Call Center, y desarrolló el contenido del curso de Call Center de Elastix que se promovió en vivo. Actualmente es CTO de Opendireito y continúa haciendo proyectos de telefonía en IPtegra en Colombia.
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años trabajando en VoIP
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Extensiones instaladas
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Alumnos Certificados
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Call centers de más de 300 posiciones
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De premios, conferencias, lugares…
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Premio obtenido por Elastix al presentar 3 casos de aplicación.
Iptegra colaboró con el caso: Call Center con Agentes no videntes
Caso: Elastix Como Plataforma para Personas con Capacidades Especiales en Países en Desarrollo
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Configuración de telefonía en casos de emergencia
Ludwig Ramírez y Jonathan Fuentes


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Elastix Call Center, Algo más que VoIP
Ludwig Ramírez


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El software libre como herramienta para la integración laboral de personas con discapacidades
Ludwig Ramírez
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Integrando encuestas automáticas con iSurveyX
Ludwig Ramírez

Video de la conferencia
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Nuestra experiencia en entrenamiento
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El arte de enseñar es el arte de asistir el descubrimiento
Mark Van Doren

En el año 2011 recibimos una invitación para ser instructores de Elastix en Colombia. Para ese entonces, el programa de entrenamiento y certificación de Elastix llevaba 2 años en todo latinoamérica. Asumimos el reto y con el tiempo nos unimos al equipo académico del programa, junto a Fabián Pignataro de Freetech Solutions de Argentina, Jonathan Fuentes de Neocenter en México, Rodrigo Montiel también de Freetech Solutions, Alfio Muñoz de Alteknativa República Dominicana y Paul Estrella quien era el coordinador general del programa de entrenamiento. Al cerrar el año 2016, en diciembre Haamed Kouhfallah de Irán llevaba 288 alumnos, Alfio Muñoz 243 y Nosotros 276.

A lo largo de los años hemos conocido alumnos de varias partes del continente Americano, hemos hecho cursos presenciales en varios países, formamos parte de los primeros cursos en línea de Elastix y concluimos nuestra participación grabando el curso de Call Center Community que estuvo disponible bajo demanda. Nos queda la satisfacción de seguir siendo fuente de consulta de varios profesionales y de saber que muchos de ellos han ido escalando en el mundo laboral y que hemos agregado nuestro grano de arena en el proceso.

Ludwig Ramírez
CTO Opendireito
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